Job Description

Receive customers and their attendants in a welcoming manner, and answer telephone calls.

Answering all queries by customers/attendants politely.

Listen to the customer/attendant carefully and guide the patient in the right way.

Taking complete details while doing the New Registrations like Permanent address, phone numbers, fax numbers, etc.,

Guide the customers to get the investigations done properly.

Maintain cordial relations with the customers.

Maintain all relevant records i.e., logbook, appointment diaries, etc., properly.

Maintain confidentiality of customers.

Preparing MIS report and summary.

Work with the medical staff to develop, implement and carry out improvement programs.

Act proactively in the quality improvement program.

Perform other duties as assigned by relevant authorities.

What is the profile of the person who will be successful in this role? o Proficiency in verbal communication - English and Kannada/Hindi. Any local Language proficiency is an added advantage. o Qualification - Graduate/Postgraduate. o Experience - 0 to 2 Years. o Demonstrated ability to work effectively in a team environment. o Demonstrated problem-solving skills in a complex environment. o Demonstrated effective interpersonal relations and customer service skills. o Good organizational and time management skills. o Ability to work effectively with people from diverse cultures and diverse socioeconomic situations. o Basic knowledge of Microsoft Word, and MS Excel and ability to use other computer programs and applications in ways that facilitate panel management

Job Types: Full-time, Fresher

Pay: ?18,619.01 - ?25,613.00 per month

Benefits:

Health insurance Paid time off Provident Fund
Work Location: In person