Job Description

The primary liaison between patients, their families, and the clinical departments. This position is the nerve center for managing the patient journey from the moment they require admission until they are successfully discharged, requiring a unique blend of administrative efficiency, clinical coordination, and empathetic communication.

Patient Admissions, Transfers, and Discharges:

This individual coordinates the entire cycle of a patient's stay, ensuring seamless transitions between departments, efficient bed management, and accurate discharge processing. They work closely with doctors and nursing staff to manage bed allocations and minimize discharge times.

Patient Information Management and Registration:

A key task is collecting, verifying, and maintaining accurate patient information, including personal details, medical history, and insurance coverage. This must be done with meticulous attention to detail and strict adherence to confidentiality standards and regulations like HIPAA.

Communication and Liaison:

The front office IP operations professional serves as the vital link between patients, families, clinical teams, and hospital administration. They manage a high volume of inquiries via phone, email, and in person, providing clear, empathetic communication and directing calls to appropriate personnel.

Regulatory Compliance and Quality Assurance:

This individual ensures adherence to all hospital protocols, health regulations, and quality standards, which can include local guidelines like NABH in certain regions. They often maintain records and reports necessary for audits and inspections.

Administrative Support:

Beyond patient interaction, the role involves substantial administrative tasks, such as data entry, scheduling staff to ensure adequate coverage, managing office supplies, and supporting the administrative team in resolving operational challenges
Job Types: Full-time, Permanent, Fresher

Pay: ₹300,000.00 - ₹450,000.00 per year

Benefits:

Health insurance Life insurance Provident Fund
Work Location: In person