Job Description

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
: Front Office Executive
Client: UBS
Location: Hyderabad (Aquila & Centaurus)
Department: Facilities Management - Front Office Services
Reports To: Facilities Manager / Site Lead
Position Overview
We are seeking a professional and personable Front Office Executive to manage reception desk operations and provide exceptional front-of-house services across UBS Hyderabad's prestigious Aquila and Centaurus locations. This role requires a customer-focused individual who can seamlessly transition between locations, serving as the first point of contact for employees, clients, and visitors while maintaining the highest standards of professional service.
Key Responsibilities
Reception Desk Management
Serve as the primary face of UBS at reception desks across both locations
Manage all incoming calls, transferring to appropriate personnel efficiently
Greet and assist employees, clients, and visitors with professionalism and warmth
Handle reception desk inquiries and provide accurate information about the organization
Maintain reception area cleanliness, organization, and professional presentation
Manage reception supplies, equipment, and ensure all systems are operational
Multi-Location Operations
Operate flexibly between Aquila and Centaurus locations as per operational requirements
Maintain consistent service standards and professional protocols across both sites
Adapt to location-specific procedures, contacts, and operational nuances
Support seamless coordination between front office teams at both locations
Ensure continuity of service during staff rotations and location transitions
Visitor Management & Guest Services
Manage comprehensive visitor registration and check-in processes
Verify visitor identities, issue temporary access cards, and maintain visitor logs
Coordinate visitor escorts and meeting room arrangements
Handle VIP and executive-level guest reception with enhanced service protocols
Manage visitor parking arrangements and facility orientation
Ensure compliance with security protocols and access control procedures
Call Management & Communication
Handle high-volume incoming calls with professionalism and efficiency
Route calls to appropriate departments and personnel accurately
Take detailed messages and ensure timely delivery to recipients
Manage conference call setups and audio-visual coordination for reception area meetings
Handle directory inquiries and provide accurate contact information
Support emergency communication procedures and announcements
Administrative Support
Manage meeting room bookings and conference facility reservations
Coordinate courier services, mail distribution, and package management
Handle taxi bookings and transportation arrangements for employees and guests
Maintain visitor databases, contact directories, and reception documentation
Support event management and special occasion arrangements
Manage inventory of reception supplies and office amenities
Access Control & Security Support
Monitor and manage access control systems and entry procedures
Coordinate with security teams for visitor clearance and access management
Handle lost ID card reports and temporary access arrangements
Monitor CCTV systems and report any security concerns
Support emergency evacuation procedures and safety protocols
Maintain confidentiality and handle sensitive information appropriately
Customer Service Excellence
Provide exceptional customer service to all employees, clients, and visitors
Handle complaints and concerns professionally, escalating when necessary
Gather feedback and suggestions to improve front office services
Support employee requests for information, directions, and assistance
Maintain positive and professional demeanor during high-pressure situations
Build rapport with regular visitors and maintain relationship continuity
Required Qualifications
Education & Experience
Bachelor's degree in any discipline (Commerce, Arts, or Business Administration preferred)
2-4 years of experience in front office, reception, or customer service roles
Experience in corporate environment or premium office buildings preferred
Background in hospitality, hotel management, or executive assistance is advantageous
Previous experience with multi-location operations is a plus
Core Competencies Communication & Interpersonal Skills
Excellent verbal and written communication skills in English
Proficiency in local languages (Hindi, Telugu) highly preferred
Professional phone etiquette and call handling expertise
Strong interpersonal skills with ability to interact with diverse stakeholders
Active listening skills and empathetic communication approach Professional Presentation
Polished professional appearance and grooming standards
Confident and articulate communication style
Positive attitude and welcoming personality
Cultural sensitivity and professional courtesy
Ability to represent UBS brand values and standards Technical & Administrative Skills
Proficiency in MS Office Suite (Word, Excel, Outlook)
Experience with multi-line phone systems and call management
Knowledge of visitor management systems and access control technology
Basic understanding of office equipment and audio-visual systems
Familiarity with booking systems and scheduling applications Organizational Skills
Strong multitasking abilities and time management skills
Attention to detail and accuracy in documentation
Ability to prioritize tasks and manage competing demands
Problem-solving skills and initiative in addressing issues
Reliability and punctuality in attendance and performance
Key Performance Indicators
Call Response Time: Answer incoming calls within 3 rings consistently
Visitor Processing: Complete visitor registration within 2-3 minutes
Customer Satisfaction: Maintain satisfaction ratings above 4.5/5.0
Accuracy: 100% accuracy in message taking and information relay
Professional Standards: Consistent adherence to dress code and service protocols
Multitasking Efficiency: Handle multiple tasks without compromising service quality
Working Conditions & Requirements
Location Flexibility: Regular rotation between Aquila and Centaurus based on staffing needs and operational requirements
Working Hours: Standard business hours (9:00 AM - 6:00 PM) with shift flexibility
Physical Requirements: Extended periods of sitting, frequent phone use, and computer work
Availability: Occasional coverage during extended hours or special events
Professional Appearance: Must maintain professional dress code and grooming standards consistently
Essential Skills & Attributes
Customer-First Attitude: Genuine desire to help and serve others
Professional Demeanor: Polished, courteous, and diplomatic in all interactions
Adaptability: Comfortable working in different locations and adapting to change
Discretion: Ability to handle confidential information with appropriate sensitivity
Team Player: Collaborative approach and willingness to support colleagues
Career Development Opportunities
Progression to Senior Front Office Executive or Workplace Ambassador roles
Cross-training in facilities management and workplace services
Professional development in customer service excellence and communication skills
Leadership development opportunities within the front office team
Industry training and certification programs
Compensation & Benefits
Competitive salary commensurate with experience and qualifications
Performance-based incentives and recognition programs
Transportation allowance and meal benefits
Comprehensive medical insurance and wellness benefits
Professional development and skill enhancement opportunities
JLL employee benefits and career growth pathways
Ideal Candidate Profile: A professional, articulate, and customer-focused individual with strong communication skills, professional presentation, and the flexibility to deliver exceptional front office services across premium corporate locations while representing the UBS brand with excellence.
Location:
On-site -Hyderabad, TS
Scheduled Weekly Hours: 48
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
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