Front Office Executive: Hotel
Year Delhi, Delhi, India
Job Description
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WE ARE HIRING Job designation:-Front Office Executive : Hotel Job location:-Delhi Salary:-20,000-30,000 Experience:-
As a Front Office Executive in our esteemed hotel, you will be the first point of contact for guests, creating a positive and lasting impression. Your role is crucial in ensuring a seamless and delightful experience for our guests from check-in to check-out. You will be the face of our establishment, embodying hospitality and professionalism. Responsibilities:
- Total experience:-5 years in a front office or guest relations role in the hospitality industry.
- Minimum experience:- 2- 3 years of experiences role in the hospitality industry.
- Good communication skills
- Proficiency with MS Office
- Hotel reservation systems and point-of-sale software is an advantage.
As a Front Office Executive in our esteemed hotel, you will be the first point of contact for guests, creating a positive and lasting impression. Your role is crucial in ensuring a seamless and delightful experience for our guests from check-in to check-out. You will be the face of our establishment, embodying hospitality and professionalism. Responsibilities:
- Guest Relations: Greet and assist guests with check-in and check-out procedures, ensuring a warm welcome and farewell.
- Reservation Management: Handle room reservations, cancellations, and modifications efficiently, utilizing the hotel\'s reservation system.
- Information Dissemination: Provide accurate information to guests regarding hotel facilities, services, and local attractions.
- Communication Hub: Act as a liaison between guests and various hotel departments to address inquiries and special requests.
- Cash Handling: Manage guest payments, process invoices, and handle financial transactions accurately.
- Problem Resolution: Resolve guest issues and complaints promptly, maintaining a high level of customer satisfaction.
- Administrative Duties: Perform general administrative tasks such as answering phones, managing emails, and handling correspondence.
- Collaboration: Coordinate with housekeeping, maintenance, and other departments to ensure a smooth operation.
- Communication Skills: Excellent verbal and written communication skills in English. Additional languages are a plus.
- Customer Service: Strong customer service orientation with a friendly and approachable demeanor.
- Technical Skills: Proficient in using computer systems, including MS Office and hotel management software.
- Adaptability: Ability to handle challenging situations, multitask, and work in a fast-paced environment.
- Professional Appearance: Well-groomed and presentable appearance
- Day shift
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Job Detail
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Job IdJD3253032
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDelhi, Delhi, India
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EducationNot mentioned
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ExperienceYear