Job Description

Dear Candidate,

We are hiring for Front Office Executive at our hotel who manages and supervises front desk operations, including guest check-in/out, reservations, and resolving guest inquiries, while also ensuring high levels of guest satisfaction and hotel standards. This role requires strong communication, leadership, and customer service skills.

Company Name: Hotel Cosmopolitan

Experience:

2+ Years

Responsibilities:

Perform all check-in and check-out tasks. Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments.
Interested candidates can share their resumes on

career@citizenindia.com

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Food provided Provident Fund
Work Location: In person