To ensure the smooth functioning of the front desk operations, including visitor handling, telephone management, EPBX operation, typing official communication, and providing overall administrative support.
Key Responsibilities:
Visitor Management
Greet and welcome all guests/visitors in a professional and courteous manner.
Maintain the visitor register (manual/digital) and issue visitor passes.
Coordinate with internal departments to ensure timely appointments and meetings.
Ensure waiting areas and meeting rooms are neat and presentable at all times.
Monitor and ensure security protocols are followed for all visitors.
Telephone Handling & EPBX Operations
Handle incoming and outgoing calls efficiently through the EPBX system.
Redirect calls to the appropriate departments or personnel without delay.
Maintain a telephone directory and update it regularly.
Screen and forward calls, take messages, and ensure follow-up.
Manage voice mail and call transfers in coordination with the IT/Admin department.
Official Communication & Correspondence
Draft, type, and format official letters, circulars, and emails in a professional manner.
Maintain records of incoming and outgoing communications.
Assist in printing, scanning, and dispatching documents when needed.
Maintain confidentiality while dealing with internal or external communications.
Office Administration & Coordination
Handle daily administrative tasks such as courier handling, managing incoming/outgoing mail.
Coordinate with housekeeping, pantry staff, and IT support for front office upkeep.
Maintain stock of front office supplies (stationery, visitor badges, etc.).
Monitor AMC schedules for front desk-related devices (EPBX, printer, etc.).
General Front Desk Operations
Ensure reception area is tidy and organized at all times.
Manage appointment calendars and meeting room bookings.
Provide administrative support to HR/Admin during audits or events.
Coordinate with the Admin team for employee ID cards, access control, and related services.
Desired Candidate Profile:
Education: Graduate in any discipline
Experience:
8-10 years
of relevant experience in front office, reception.
Skills:
Proficiency in MS Office (Word, Excel, Outlook).
Strong written and verbal communication skills.
Ability to multitask and remain calm under pressure.
Working knowledge of EPBX systems and visitor management software.
Pleasing personality and good interpersonal skills.
Work Schedule:
Monday to Friday (9:00 am - 6:00 pm)
Saturday (9;00 am- 1:30 pm)
Should be punctual and maintain professional dress code and conduct.
Job Type: Full-time
Pay: ?35,000.00 - ?40,000.00 per month
Schedule:
Day shift
Experience:
EPBX operations : 8 years (Required)
Language:
Excellent communication English (Required)
Excellent communication Kannada (Required)
Work Location: In person
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