Job Description

Job Title:

Front Office Executive - Enquiry & Admission Coordinator

Job Summary:

We are seeking an

exceptional and highly experienced Front Office Executive

to serve as the first point of contact for our school. The ideal candidate will be

articulate, persuasive, and warm

, with proven experience in handling prospective parents and guiding them smoothly through the admission process. This role requires excellent communication skills, the ability to build trust, and the confidence to convert enquiries into successful admissions--both

over the phone and in person

.

Key Responsibilities:

Be the

face and voice of the school

, creating a welcoming and professional first impression. Handle

all admission enquiries

(calls, walk-ins, emails, WhatsApp) with clarity, empathy, and persuasion. Provide detailed information about the

school's programs, values, curriculum, and facilities

in a convincing manner. Guide parents step-by-step through the

admission process

, from initial enquiry to final enrollment. Maintain and update an

enquiry & follow-up database

; ensure timely responses and closure. Proactively follow up with parents to ensure maximum

admission conversion

. Collaborate with the

admissions team and school leadership

to align messaging and strategies. Ensure front office standards are upheld--clean, professional, and parent-friendly. Support with

open house sessions, admission events, and school tours

for prospective families.

Qualifications & Experience:

Graduate in any discipline (Business, Communication, or related field preferred).

5+ years of proven experience

in front office/admissions/customer relations (preferably in schools or high-end service sectors such as hospitality/airlines). Exceptional

verbal and written communication skills

in English (knowledge of regional languages is an advantage). Demonstrated ability to

convince, influence, and build rapport

with prospective parents. Strong

presentation skills

and a polished, professional appearance. Proficiency in MS Office, Google Suite, and CRM/ERP tools.

Preferred Attributes:

Highly persuasive with a natural ability to connect and build trust. Warm, approachable, and empathetic personality. Goal-driven with a strong track record in

enquiry-to-admission conversion

. Ability to multitask and remain composed under pressure. Passion for education and genuine enthusiasm for representing the school.

Compensation:

Attractive package, commensurate with experience and performance.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Commuter assistance Provident Fund
Work Location: In person