Job Description

The Front Office Executive is responsible for overseeing and managing all front office and guest services operations to ensure a seamless, efficient, and luxurious experience for all guests in line with the hotel's 5-star standards. This role requires exceptional leadership, communication, and problem-solving skills to maintain high levels of guest satisfaction and operational excellence.

Key Responsibilities:

Guest Service & Experience:

Ensure all guests are greeted with a warm smile and professional demeanor upon arrival. Manage guest check-in and check-out processes efficiently and accurately. Address guest inquiries, requests, and complaints promptly, professionally, and to the guest's satisfaction. Provide detailed information to guests regarding hotel facilities, services, and local attractions. Coordinate with various departments (Housekeeping, F&B, etc.) to ensure guests receive personalized service and attention.

Operational & Administrative Duties:

Supervise the front office staff and coordinate with them to ensure any guest complaints are resolved efficiently. Check and manage room inventory, availability, and verify room rates and packages. Manage room assignments, key card issuance, and coordinate guest pick-up and drop-off services. Compile and review daily reports, logs, and contingency lists. Perform Night Audit procedures and the End of Day (Night Run) process in the Property Management Software (PMS). Maintain accurate records in daily logs and the hot log book, documenting any issues during the shift. Handle the booking of walk-in reservations and manage general reservations. Ensure the team is briefed on ongoing issues and maintains knowledge of all hotel policies and procedures.

Financial & Compliance:

Process and manage all cashiering transactions, including cash, credit card transactions, and billing. Post room charges, taxes, and other revenue accurately. Calculate bills and collect payments from guests. Ensure all front desk associates balance their shift and complete cashier closure reports correctly. Fill C-Forms of Foreign Guests and update the Arrival & Departure Register on a daily basis (where applicable).

Required Qualifications & Skills

Education:

Bachelor's Degree in Hospitality Management or a related field (or equivalent professional experience).

Experience:

Proven experience as a Front Office Executive, Front Desk Agent, or a similar role, preferably within a luxury 5-star hotel environment.

Technical Proficiency:1

Strong working knowledge of Property Management Systems (PMS) such as OPERA CLOUD, INNKEY, or similar hospitality software1.

Communication:

Excellent verbal and written communication skills in English; proficiency in multiple regional or foreign languages is highly desirable.

Core Competencies:1

Strong leadership, decision-making, and organizational skills. Proven ability to multitask and manage a fast-paced environment with a positive approach
Interested candidates can share there CV with us,

Hr.rhnd2@roseatehotels.com

Job Types: Full-time, Permanent

Pay: ₹10,179.51 - ₹30,461.73 per month

Benefits:

Health insurance Provident Fund
Work Location: In person