Job Description

Job Summary:

The Front Office Executive serves as the first point of contact for patients and visitors. They are responsible for managing the front desk operations, providing excellent customer service, handling patient queries, registration, appointment scheduling, and supporting hospital administrative processes.

Key Responsibilities:

Greet and assist patients, visitors, and staff courteously at the front desk. Handle patient registrations and update records in the hospital information system (HIS). Schedule and confirm appointments with doctors and specialists. Manage incoming phone calls and route them to the appropriate departments. Provide accurate information regarding hospital services, doctors' availability, and procedures. Coordinate with various departments such as billing, nursing, and diagnostics for smooth patient flow. Maintain a clean, organized, and professional front office area. Handle patient complaints or escalate to the appropriate authority. Maintain confidentiality and ensure adherence to hospital policies and procedures. Support in billing and cashier operations when needed.

Required Skills and Qualifications:

Graduate in any discipline (Hospital Management or related field preferred). 1-3 years of experience in a hospital or healthcare front office role. Proficient in MS Office and hospital management software. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Pleasant personality and customer service orientation.

Work Conditions:

Rotational shifts (including weekends and holidays). Fast-paced and patient-facing environment.
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Job Type: Full-time

Pay: From ?20,000.00 per month

Schedule:

Day shift
Work Location: In person