Job Description

Job Summary

The Front Office Executive is responsible for welcoming patients and visitors, managing front desk operations, coordinating patient appointments, and ensuring smooth communication between departments while maintaining a professional and caring environment.

Key ResponsibilitiesPatient & Visitor Management

Greet patients and visitors courteously and guide them appropriately Register patients and create/update patient records Handle patient inquiries in person and over the phone Coordinate patient appointments and doctor schedules
Front Desk Operations

Manage OPD registrations and issue tokens/cards Collect and handle patient documents and reports Maintain front office registers and records Ensure cleanliness and organization of the front desk area
Communication & Coordination

Coordinate with doctors, nursing staff, billing, and other departments Inform patients about hospital services, procedures, and charges Handle patient complaints politely and escalate when required
Billing & Cash Handling (if applicable)

Assist with billing-related queries Collect consultation fees and issue receipts Coordinate with the billing department
Administrative Duties

Maintain confidentiality of patient information Follow hospital policies and NABH/JCI standards Prepare daily reports and submit to superiors
Required Skills & Competencies

Good communication skills (English, Tamil/Hindi preferred) Patient-friendly attitude and interpersonal skills Basic computer knowledge (HIS, MS Office) Ability to multitask and work under pressure Professional appearance and behavior
Qualifications & Experience

Graduate / Diploma (any discipline) 1-3 years of experience in hospital or healthcare front office preferred Freshers with good communication skills may apply
Working Conditions

Shift-based duty (including weekends/holidays) Fast-paced hospital environment
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Job Types: Full-time, Permanent

Benefits:

Provident Fund
Work Location: In person