Job Description

Job Responsibilities:

Welcome and greet guests in a warm and professional manner Handle guest check-in and check-out efficiently Manage room reservations, cancellations, and modifications using hotel booking systems Answer phone calls, respond to guest inquiries, and provide information about hotel services Coordinate with housekeeping, room service, and other departments for guest requests Maintain the front desk area in a clean and organized manner Handle guest complaints calmly and professionally, escalating when required Prepare and maintain guest records, billing, and reports Ensure smooth and efficient day-to-day operations of the front office

Key Skills Required:

Excellent communication and interpersonal skills Proficient in MS Office and hotel management software (e.g., IDS, Opera, etc.) Well-groomed and presentable Customer-focused with a polite and professional attitude Problem-solving ability and attention to detail Ability to work under pressure and in shifts

Additional Requirements:

Fluency in English and local language Knowledge of additional languages is a plus Hospitality experience preferred
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

Day shift Fixed shift
Work Location: In person