Job Description

Job Title: Front Office Executive - Clinic

Company Name : Healthy Hugs Healthcare Pvt Ltd

Location: Vasai(w)

Job Summary:

The Front Office Executive serves as the first point of contact for patients and visitors. This role is responsible for managing the front desk operations, providing excellent customer service, handling administrative tasks, and ensuring smooth patient flow within the clinic.

Key Responsibilities:

Greet and welcome patients and visitors with a friendly and professional demeanor. Register new patients and update existing patient information in the system. Schedule and manage appointments, confirmations, and follow-ups. Answer incoming phone calls, respond to inquiries, and redirect calls as needed. Handle patient check-in and check-out procedures. Collect payments, issue receipts, and manage billing and invoicing in coordination with the accounts department. Maintain and manage the front office area to ensure cleanliness and organization. Coordinate with medical and administrative staff to support daily clinic operations. Ensure patient confidentiality and handle sensitive information in compliance with clinic policies and HIPAA regulations. Address patient complaints or concerns and escalate to the appropriate personnel when necessary.

Qualifications:

High School Diploma or equivalent; a degree in healthcare administration or related field is a plus. Proven experience as a front desk executive, receptionist, or in a similar role--preferably in a clinic or healthcare setting. Proficiency in MS Office (Word, Excel) and clinic management software (e.g., Practo, Medixcel, or similar). Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Customer-service oriented with a professional attitude.
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person