Responsible for proper key control and other security measures.
Answers telephone in absence of telephone operator.
Transmits and receives telephone messages and sets up guests wake-up calls.
Date stamps, sorts, and racks incoming mail and messages.
Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
Keep records of room availability and guests accounts. Operates the front office computer system. Makes photocopies if needed.
Computes bill, collects payment, and makes change for guests.
Makes and confirms reservations.
Posts charges such as room, food, liquor, or telephone, to guest folio.
Makes restaurant, transportation, or entertainment reservations for guests
Deposits guests valuables in hotel safe or safe deposit box.
Checks out guests and inquires about their stay.
Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs.
Actively builds awareness of the Brand to guests.
Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
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