Welcome patients & visitors; greet them, collect required information, register them (in OPD / IPD) as per hospital protocols.
Verify patient details, identity, insurance / TPA documents if applicable.
Generate bills for services rendered; process payments (cash / card / digital ) accurately.
Issue receipts; ensure all transactions are recorded; maintain billing records.
Coordinate with doctors, nursing, diagnostics, radiology etc. to ensure all services are captured for billing.
Assist in resolving billing discrepancies or patient queries.
Follow up on payments for insurance/TPA claims; liaise with insurance companies as needed.
Maintain reports: daily billing / receipt summary, outstanding payments etc.
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