Job Description

Job Title: Front Office Executive

Location: Pulastya Wellness Resort, Roorkee

Experience Required: 3-4 Years

CTC: ?18,000 per month

Job Summary:

We are looking for an experienced and well-presented Front Office Executive to be the first point of contact for our guests. The ideal candidate will have strong communication skills, a professional demeanor, and the ability to manage front desk operations efficiently.

Key Responsibilities:

Greet and welcome guests with a friendly and positive attitude. Manage check-in and check-out procedures efficiently. Handle guest inquiries, complaints, and requests promptly and professionally. Maintain accurate guest records and update the reservation system. Coordinate with housekeeping and other departments to ensure guest satisfaction. Manage phone calls, emails, and messages professionally. Maintain the reception area in a clean and organized manner. Process payments and prepare billing for guests.
Requirements:

Graduate in any discipline. 3-4 years of experience in front office or guest relations, preferably in the hospitality industry. Excellent communication skills in English and Hindi. Proficient in MS Office and hotel management software. Strong customer service and interpersonal skills.
Job Type: Full-time

Pay: From ?18,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Work Location: In person