Job Description

Company Description
Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.
Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre

Prime Function:

• Responsible for daily administration, meeting and greeting, dealing with guests' queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.

Qualifications

• Previous experience in a similar role within the hospitality industry is preferred.
• Exceptional customer service skills with a friendly and outgoing personality.
• Strong communication skills, both verbal and written, with proficiency in English (additional languages are a plus).
• Excellent organizational and multitasking abilities, with a keen attention to detail.
• Proficiency in using computer systems and hotel management software.
• Ability to remain calm and composed under pressure, with a proactive approach to problem-solving.
• Flexibility to work various shifts, including weekends and holidays.

Additional Information
Minimum 2-3 years Experience required

Skills Required