Job Description

We are looking for Female Front Office & Guest Relation Executives for our Ayurvedic Wellness Resort in Arambol, North Goa. Roles and Responsibilities

• To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests.
• Coordinate with guests before their arrival and then with other departments internally to ensure everything is ready before the guests\' arrival (housekeeping, maintenance, etc.) & Meet the guests during check-in, show them the property.
• Be in touch with the guests during their stay to ensure high levels of guest satisfaction while coordinating with the various departments.
• Answer questions and address complaints, all incoming calls and redirect them or keep messages, Prepare outgoing mail by drafting correspondence, securing parcels, etc.
• Monitor office supplies and place orders when necessary, Keep updated records and files & Monitor office expenses and costs.
• Manage Online Travel Agencies for the properties you would be managing (Airbnb, Booking.com etc.): create listings for each property, manage the booking inquiries, guest feedback/review.
• Ensuring maximum guest experience & satisfaction.

Desired Candidate Profile

• A female candidate from the Hotel/Wellness Industry is needed for this role
• Minimum 3 years of experience in the Front office department
• The candidate should be presentable & have good communication
• Should be able to attend front desk & handle walk-in customers
• Proactive and detail-orientated with good multitasking skills
• Comfortable working independently as part of a young and vibrant team

Job Type: Full-time Salary: 915,000.00 - 920,000.00 per month Schedule:

• Rotational shift
• Weekend availability

COVID-19 considerations:
Yes Ability to commute/relocate:

• Arambol, Goa: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• Hotel management: 3 years (Required)