Job Description

As the Front Office Executive, you will be the first point of contact for guests, ensuring a warm welcome and providing exceptional customer service throughout their stay. Your role is pivotal in creating a positive first impression and ensuring smooth front desk operations.

Key Responsibilities

Guest Reception

: Warmly welcome guests upon arrival, assist with check-in/check-out procedures, and provide information about the property's amenities and services.

Reservation Management

: Handle room bookings, cancellations, and modifications efficiently, ensuring accurate records in the reservation system.Revfine.com

Communication

: Answer phone calls, respond to emails, and manage inquiries promptly and professionally.The Inspire Academy+1TimesPro+1

Concierge Services

: Provide guests with information about local attractions, dining options, transportation, and assist with booking tours or reservations.Revfine.com+1The Inspire Academy+1

Administrative Tasks

: Maintain guest records, process payments, manage billing, and generate reports as required.

Coordination

: Liaise with housekeeping and maintenance teams to ensure guest requests and issues are addressed promptly.NFCI Hospitality+6The Inspire Academy+6Revfine.com+6

Security

: Monitor guest access, ensure proper key control, and report any suspicious activities to management.The Inspire Academy
? Qualifications & Skills

Education

: High School Diploma or equivalent; a degree in Hospitality Management is a plus.The Inspire Academy+2+2iScalePro+2

Experience

: Minimum of 1-2 years in a front office or customer service role, preferably in the hospitality industry.

Technical Skills

: Proficiency in MS Office Suite and familiarity with hotel management software (e.g., Opera, IDS).

Communication

: Excellent verbal and written communication skills in English and Hindi; knowledge of additional languages is advantageous.

Interpersonal Skills

: Strong customer service orientation, friendly demeanor, and the ability to handle stressful situations calmly.iScalePro+1The Inspire Academy+1

Organizational Skills

: Ability to multitask, prioritize tasks, and maintain attention to detail.
Working Conditions

Schedule

: Flexible to work in shifts, including weekends and holidays.

Environment

: Fast-paced front desk area requiring prolonged periods of standing and interaction with guests.
Benefits

Competitive salary package Opportunities for professional development and career growth Employee discounts on property services Supportive and inclusive work environment
Job Type: Full-time

Pay: ?14,000.00 - ?18,000.00 per month

Benefits:

Food provided Paid sick time Provident Fund
Schedule:

Day shift Morning shift Night shift Rotational shift
Supplemental Pay:

Overtime pay Performance bonus Yearly bonus
Work Location: In person