Job Description

Crunchys is a fast growing fast food restaurant chain brand pan India.

Note: More preference to lady staffs

Send your cv- 9567010603

Responsibilities:

Answer inbound calls and handle outbound calls professionally. Manage franchise enquiry calls, collect lead details, and pass to Franchise Manager. Respond to customer queries, service requests, or complaints. Record call outcomes and maintain updated lead/customer database (CRM/Excel). Follow scripts and ensure consistent communication. Escalate unresolved issues to the right department. Achieve performance targets (response time, resolution rate, customer satisfaction). Protect confidentiality of customer/lead data. Welcome visitors, clients, and franchise leads in person. Handle incoming phone calls, messages, and transfer to the right person. Assist in franchise enquiries received at the office (walk-ins). Maintain visitor logbook, ID checks, and appointments. Support HR/Admin with interview scheduling, meeting arrangements, and events. Manage courier, incoming/outgoing mail, and office supplies. Keep the reception/front area neat and professional. Provide a positive and courteous first impression of the company.

Qualifications/Skills:

Excellent verbal communication skills Telephone skills Friendly and pleasant manner Data entry skills Typing and word processing skills Documentation skills Active listening skills Attention to detail Problem solving skills
Job Type: Full-time

Pay: ?12,000.00 - ?20,000.00 per month

Ability to commute/relocate:

Muvattupuzha, Kerala: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Experience:

total work: 1 year (Required) Call center: 1 year (Required)
Language:

English (Required)
Location:

Muvattupuzha, Kerala (Preferred)
Work Location: In person