Job Description

Job Summary:

The Front Office Executive (GRE) serves as the first point of contact for visitors, clients, and guests. The role is responsible for handling reception duties, managing calls, coordinating appointments, and ensuring a smooth and welcoming experience for all visitors while supporting daily front-office operations.

Key Responsibilities:1. Reception & Guest Handling

Greet visitors, patients, or guests professionally and courteously. Manage the front desk, attend to inquiries, and provide accurate information. Ensure guests are directed to the appropriate department or personnel. Maintain a pleasant and professional demeanor at all times.

2. Communication Management

Handle incoming phone calls and emails, route them to the concerned staff, and record messages when necessary. Manage internal and external correspondence efficiently. Maintain an updated directory of staff, departments, and contacts.

3. Appointment & Coordination

Schedule and manage appointments, meetings, and conference room bookings. Coordinate with different departments for guest or patient requirements. Support administrative and facility management activities when required.

4. Documentation & Record Keeping

Maintain visitor logs, ID registers, and other front-office records. Manage courier services (incoming and outgoing). Keep track of office supplies and raise requisitions for front-office materials.

5. Customer Service & Professionalism

Address guest or patient queries promptly and escalate concerns when necessary. Maintain confidentiality of sensitive information. Uphold company standards for hygiene, grooming, and behavior.

Skills & Competencies:

Excellent communication and interpersonal skills. Pleasant personality and customer-focused attitude. Proficiency in MS Office (Word, Excel, Outlook) and front office management software. Strong organizational and multitasking abilities. Ability to remain calm and professional under pressure. Good command of English and local language(s).

Qualifications & Experience:

Education:

Graduate in any discipline (Hotel Management or Administration preferred).

Experience:

1-3 years in front office, guest relations, or customer service (hospital, hotel, or corporate setup).

Work Conditions:

Office or front-desk environment. May require shift duties depending on organization. Dress code and grooming standards apply.
Would you like me to customize this JD specifically for a

hospital GRE

,

hotel GRE

, or

corporate office receptionist

? The tone and key duties vary slightly between those.

Job Types: Full-time, Permanent

Pay: ₹8,933.56 - ₹22,457.29 per month

Work Location: In person