Job Description

Roles and Responsibilities of Cashier/Cash Counter Staff in a Hospital

1. Billing and Payments

Prepare and generate patient bills accurately for OPD, IPD, diagnostics, pharmacy, and other services. Collect payments in cash, card, UPI, or other digital modes. Issue receipts for all transactions and ensure proper documentation. Maintain and update the billing software or hospital management system (HMS).

2. Daily Cash Handling

Maintain a float and ensure sufficient change is available at all times. Count and reconcile cash at the beginning and end of each shift. Ensure that all collected amounts match the billing reports.

3. Coordination with Departments

Coordinate with doctors, nurses, and administrative departments to ensure accurate billing entries. Ensure timely receipt of service orders (labs, radiology, surgeries, etc.) to generate bills.

4. Insurance and Credit Processing

Assist in processing insurance payments or third-party payments (TPA). Ensure correct documentation is received from patients for insurance claims. Update records and inform patients about co-payments or exclusions.

5. Record Keeping and Reporting

Maintain proper records of all cash, card, and credit transactions. Prepare daily cash reports and deposit statements. Assist in internal or external audits when needed.

6. Customer Service

Provide courteous and efficient service to patients and attendants. Handle billing queries and complaints professionally. Guide patients regarding billing procedures and payment options.

7. Compliance and Confidentiality

Follow hospital policies, financial protocols, and standard operating procedures. Maintain patient confidentiality and ensure sensitive data is handled securely. Ensure compliance with applicable financial and health regulations.

8. Miscellaneous Duties

Assist with admission or discharge billing formalities. Support other front-desk activities during lean hours. Report any discrepancies or suspicious activity to the accounts/administration team.
Job Type: Full-time

Pay: ?18,000.00 - ?22,000.00 per month

Work Location: In person