Job Description

Position Overview

The Front Office & Business Development Manager is responsible for leading all front office operations while driving revenue growth through strategic business development initiatives. This role ensures exceptional guest experiences, optimizes operational efficiency, and develops new partnerships, corporate accounts, and market opportunities to increase hotel occupancy and revenue.

Key Responsibilities

1. Front Office Operations

Oversee daily operations of front office, reception, concierge, and guest relations teams. Ensure smooth check-in / check-out processes and handle escalated guest issues. Maintain high standards of service quality, guest engagement, and brand consistency. Develop schedules, ensure adequate staffing, and supervise training for front office employees. Monitor room inventory, coordinate with housekeeping and reservations to maximize occupancy. Ensure compliance with hotel policies, safety standards, and operational SOPs. Conduct regular audits of front office processes including cash handling, reports, and system balances. Maintain accuracy of PMS data, guest profiles, and billing information.

2. Business Development

Identify new business opportunities, partnerships, and revenue streams. Build and maintain relationships with travel agents, corporates, DMCs, OTAs, and event planners. Develop and execute B2B and B2C sales strategies to achieve occupancy and revenue targets. Prepare proposals, negotiate contracts, and close corporate/long-stay agreements. Conduct market research and competitor analysis to develop pricing and promotional strategies. Collaborate with marketing to create campaigns, packages, and brand-visibility initiatives. Participate in trade shows, sales visits, and networking events to promote the hotel. Maintain accurate sales pipeline, forecasts, and performance reports.

3. Guest Experience & Quality Assurance

Implement guest service programs to drive positive reviews and increase guest satisfaction scores. Review guest feedback from online platforms and address service gaps. Lead guest recovery efforts and ensure quick handling of complaints.

4. Team Leadership & Training

Recruit, train, and mentor front office and guest service teams. Conduct performance evaluations, set KPIs, and support career development. Foster a positive and collaborative team culture focused on service excellence.

Qualifications & Requirements

Bachelor's degree in Hospitality Management or related field. 4-7 years of hotel experience; minimum 2 years in a supervisory or managerial role. Strong knowledge of PMS systems (Opera, IDS, Cloud PMS, etc.). Proven experience in sales, corporate business development, and relationship management. Excellent communication, leadership, and problem-solving skills. Ability to work under pressure, handle guest complaints, and manage multiple responsibilities. Strong analytical skills and ability to prepare sales/operational reports.
Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?35,000.00 per month

Benefits:

Cell phone reimbursement Food provided Provident Fund
Work Location: In person