Job Description

• Handling the Hotline Phone:

• Answer and manage calls from VIP guests, providing prompt and professional assistance.

• Address inquiries, resolve issues, and facilitate requests efficiently.

• Coordinate with various departments to ensure guest satisfaction and timely service.

• Describing Different Bands for Entry:

• Clearly explain the benefits and criteria of different VIP membership bands to guests.

• Assist guests in understanding their privileges and access based on membership levels.

• Ensure that guests are informed about exclusive promotions and events available to their tier.

• Knowledge of the Casino and a Virtual Tour:

• Acquire comprehensive knowledge of the casino's layout, amenities, and gaming options.

• Conduct virtual tours for VIP guests, highlighting key areas and services within the casino.

• Provide information about various games, entertainment, and dining options to enhance guest experience.

Requirements
12TH / DIPLOMA / Degree in Hospitality
1-2 years of experience in the relevant field
Freshers can apply

Skills Required