Job Description

Job Opening: Front Office Associate

The Fern Residency, Rajarhat, Kolkata

We are looking for a

Front Office Associate

to join our team at

The Fern Residency, Rajarhat, Kolkata

.

Position

: Front Office Associate

Industry

: Hotel / Hospitality

Salary Range

: ₹12,000 - ?15,000

Position: Front Office Associate

Company:

The Fern Residency, Rajarhat, Kolkata

Industry:

Hotel & Hospitality

Salary:

?12,000 - ?15,000 per month

JOIN OUR TEAM AT THE FERN RESIDENCY, RAJARHAT, KOLKATA

FRONT OFFICE ASSOCIATE

Location:

The Fern Residency, Rajarhat, Kolkata

Industry:

Hotel & Hospitality

Employment Type:

Full-Time

ABOUT THE ROLE

We are seeking an enthusiastic, customer-focused Front Office Associate to be the welcoming face of The Fern Residency. As the first point of contact for our guests, you will create exceptional experiences while managing day-to-day front desk operations. Your warmth, professionalism, and problem-solving skills will directly impact guest satisfaction and loyalty.

In this role, you will master guest interactions, manage reservations seamlessly, and serve as a bridge between guests and our departments--ensuring every visitor leaves with a positive impression of The Fern Residency.

KEY RESPONSIBILITIES

Greet guests with genuine warmth and efficiently process check-ins and check-outs Manage reservations, room allocations, upgrades, and guest accounts with attention to detail Handle guest inquiries, special requests, and concerns with professionalism and courtesy Coordinate seamlessly with housekeeping, maintenance, F&B, and other departments Maintain front desk organization, cleanliness, and professionalism at all times Process payments accurately, manage billing discrepancies, and maintain financial records Provide comprehensive information about hotel facilities, amenities, local attractions, and services Monitor room status and manage overbooking situations tactfully Contribute to maintaining high occupancy rates through excellent service recovery

WHAT WE'RE LOOKING FOR

High school diploma or equivalent; hospitality training is a plus Strong communication and interpersonal skills with fluency in English, Hindi and Bengali. Professional demeanour with genuine passion for delivering exceptional guest service Ability to multitask effectively and maintain composure during peak hours Computer proficiency with experience in hotel management systems (e.g., InnKeys, Exceed) is a significant advantage. Flexibility to work rotating shifts, including weekends and holidays. Proactive problem-solving mind-set with a solutions-oriented approach Positive attitude, reliability, and commitment to continuous improvement Must be a team player.

WHAT WE OFFER

We believe in taking care of our team members. Beyond competitive compensation, we provide comprehensive benefits designed to support your professional and personal growth:

Compensation & Benefits:

Competitive monthly salary: ₹12,000 - ?15,000 (based on experience and performance)

Accommodation

- We offer accommodation support

Meals

- Breakfast, lunch, and dinner Bonuses if applicable.

Career Development:

Comprehensive hospitality training and induction program Mentorship from experienced team members Clear career growth pathways (potential advancement to Senior Associate, Supervisor, or Manager roles) Skill development workshops and certifications Exposure to various departments to broaden expertise

Work Environment:

Collaborative, inclusive, and supportive team culture Friendly workplace atmosphere with regular team activities Access to hotel facilities and services Health and wellness support Recognition programs for outstanding performance

WHY JOIN THE FERN RESIDENCY?

The Fern Residency is a premium hospitality brand known for exceptional guest experiences and employee care. We invest in our team, provide real opportunities for growth, and create an environment where your work makes a tangible difference. With accommodation and meals provided, you can focus on building your career without everyday financial pressures.

HOW TO APPLY

Ready to make a difference?

We'd love to hear from you!

Email your CV to:

hr.fr.kolkata@fernhotels.com

Call us:

7044477004

Location:

The Fern Residency, Rajarhat, Kolkata

Application Requirements:

Updated CV/Resume Cover letter (optional but appreciated) Contact information and availability
The Fern Residency is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

Food provided Paid sick time Provident Fund
Work Location: In person