Job Description

Guest Reception & Check-In/Out:

Welcome guests with a courteous and professional demeanor. Handle guest check-in and check-out efficiently using hotel software systems. Verify guest identification and reservation details accurately.

Reservation & Communication:

Manage room bookings, cancellations, and modifications via phone, email, or in person. Maintain up-to-date knowledge of room availability, promotions, and hotel facilities. Answer all incoming calls promptly and direct them appropriately.

Guest Services & Concierge:

Provide guests with information about local attractions, transport options, and hotel services. Assist with luggage handling, taxi bookings, wake-up calls, and other guest requests. Resolve guest complaints or issues promptly, escalating to higher management when necessary.

Administrative & Operational Duties:

Maintain accurate records of guest data, payments, and night audits. Handle cash and credit card transactions with integrity. Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.

Requirements:

Bachelor's degree or diploma in Hospitality Management or a related field preferred. Minimum 1-2 years of experience in front office or guest relations in a hotel environment. Proficiency in hotel PMS software (e.g., IDS, Opera, or equivalent). Excellent communication skills in English, Hindi, and Bengali. Presentable, well-groomed, and professional attitude.
Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?18,000.00 per month

Benefits:

Provident Fund
Schedule:

Rotational shift
Supplemental Pay:

Yearly bonus
Language:

English (Required)
Work Location: In person