Provide a warm and professional greeting
Make a positive first impression
Check-In and Check-Out Procedures
Handle guest arrivals and departures efficiently
Verify identification, confirm reservations, and issue room keys (for hotels)
Process payments and provide receipts
Answer Phones and Emails
Respond to inquiries and direct calls appropriately
Take and relay messages
Provide information about the company or property
Manage Reservations and Appointments
Book rooms, appointments, or meetings using booking software
Update calendars and schedules
Handle Guest Complaints and Requests
Provide prompt solutions or escalate issues to the appropriate department
Arrange amenities, services, or special requests
Maintain Records and Reports
Keep accurate records of guest stays or visitor logs
Prepare daily activity or occupancy reports
Coordinate with Other Departments
Communicate with housekeeping, maintenance, security, etc.
Ensure guest needs are met in a timely manner
Administrative & Technical Tasks:
Operate front desk software, POS systems, or office equipment
Maintain cleanliness and organization of the reception area
Monitor access to the building or guest areas (if needed)
Key Skills and Traits:
Excellent communication and interpersonal skills
Professional appearance and demeanor
Multitasking and time management
Problem-solving ability
Familiarity with office or hotel management software (e.g. OPERA, Microsoft Office)
Job Types: Full-time, Permanent, Hotel experience only
Job Types: Full-time, Permanent
Pay: ?12,000.00 - ?20,000.00 per month
Benefits:
Food provided
Provident Fund
Language:
Hindi (Preferred)
English (Preferred)
Work Location: In person