Job Description

Key Job Responsibilities:

Guest Services:

Welcome and greet all guests in a warm, professional, and courteous manner. Handle check-ins, check-outs, and room assignments efficiently as per hotel standards. Assist corporate guests with express check-in/check-out and business-related requirements. Provide accurate information about hotel facilities, services, and local attractions. Address guest inquiries, requests, and complaints promptly and effectively, ensuring guest satisfaction. Maintain a professional and polished appearance as the face of the hotel.

Reservations & Room Management:

Handle room reservations via phone, email, and online platforms. Coordinate with the Sales and Reservations team for corporate bookings and group arrivals. Ensure room allocation and special preferences (e.g., room type, amenities, corporate rates) are met. Update and maintain accurate guest records in the PMS (Property Management System).

Billing & Cashiering:

Prepare and settle guest bills accurately and efficiently. Ensure billing for corporate clients follows negotiated rate agreements. Handle cash, credit card, and company billing transactions securely and per hotel policy.

Coordination & Communication:

Liaise with other departments (Housekeeping, F&B, Maintenance) for guest needs and room readiness. Coordinate with the Sales and Banquet team for corporate events, meetings, and VIP movements. Communicate special requests and VIP arrivals to the concerned departments.

Guest Relations & Corporate Handling:

Build rapport with repeat and corporate guests, ensuring personalized service. Maintain updated records of corporate clients, rate agreements, and preferences. Assist business travelers with logistics such as transportation, meeting room bookings, and business center support. Handle VIP and executive-level guest arrivals with extra care and discretion.

Administrative Duties:

Maintain daily reports, logs, and shift handovers accurately. Ensure front desk area and lobby are clean, well-presented, and guest-ready at all times. Adhere to hotel policies, security protocols, and confidentiality standards. Participate in upselling hotel rooms, F&B outlets, and services to maximize revenue.

Skills & Competencies Required:

Excellent communication and interpersonal skills. Strong knowledge of hotel Wincloud Software. Customer service orientation and problem-solving ability. Professional grooming, punctuality, and attention to detail. Ability to multitask and perform under pressure in a fast-paced corporate environment.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 per month

Work Location: In person