Job Description

A Front Office Associate in a hotel is responsible for providing excellent customer service and ensuring smooth operations at the front desk. They are the first point of contact for guests, handling tasks like check-in, check-out, reservations, and addressing inquiries and concerns. They play a vital role in creating a positive first impression and contributing to a memorable guest experience. Here's a more detailed breakdown of their responsibilities: Guest Interaction and Service:

Greeting and Welcoming:

Creating a warm and inviting atmosphere for guests upon arrival.

Check-in and Check-out:

Efficiently processing guest arrivals and departures, including verifying reservations, handling payments, and issuing keys.

Reservation Management:

Managing room bookings, modifications, and cancellations while maintaining accurate records.

Answering Inquiries:

Providing information about hotel services, amenities, local attractions, and assisting with guest requests.

Handling Complaints:

Addressing guest concerns and resolving issues promptly and professionally.
Operational Tasks:

Telephone and Email Management:

Answering calls, taking messages, and responding to guest inquiries through various channels.

Cash Handling:

Managing cash transactions, processing payments, and balancing cash drawers accurately.

Room Assignment:

Assigning rooms based on guest preferences and availability, considering special requests.

Record Keeping:

Maintaining guest information, updating records, and preparing reports as needed.

Collaboration:

Coordinating with other departments (housekeeping, maintenance, etc.) to fulfill guest requests and ensure smooth operations.
Essential Skills:

Customer Service:

Excellent interpersonal and communication skills to interact effectively with guests.

Problem-Solving:

Ability to address guest concerns and resolve issues efficiently.

Attention to Detail:

Ensuring accuracy in handling reservations, payments, and guest information.

Teamwork:

Collaborating with other hotel staff to provide a seamless guest experience.

Adaptability:

Handling a variety of tasks and situations with a positive attitude.
Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

Food provided Provident Fund
Language:

Hindi (Required) English (Required)
Work Location: In person

Expected Start Date: 10/08/2025