Job Description

Job Title:

Front Office Associate / Front Desk Executive

Department:

Front Office

Reports To:

Duty Manager

Location:

Chennai

Employment Type:

Full-time

Job Summary:

The Front Office Associate is the face of the hotel, responsible for delivering exceptional guest service from check-in through check-out and ensuring a memorable experience for all guests. This role involves managing reservations, handling guest queries, and coordinating with internal departments for smooth operations.

Key Responsibilities:

Welcome and greet guests warmly and professionally. Handle guest check-ins and check-outs efficiently, following hotel procedures. Manage room bookings and reservations using the hotel's property management system (PMS). Respond to guest queries, requests, and complaints in a timely and courteous manner. Provide concierge services including local recommendations, transportation arrangements, and travel assistance. Maintain accurate records of guest information and payments. Coordinate with housekeeping and other departments to ensure room readiness and service quality. Ensure the lobby and front desk area are always clean and presentable. Follow all safety, hygiene, and security procedures. Upsell rooms and promote hotel services to maximize revenue. Maintain guest confidentiality and adhere to data protection regulations.

Requirements:

High School Diploma or Bachelor's degree in Hospitality or related field. Prior experience in a hotel front desk or customer service role preferred. Familiarity with PMS systems like Opera, IDS, or Cloudbeds is an advantage. Strong communication and interpersonal skills. Fluency in English; additional languages are a plus. Presentable appearance and professional demeanor. Flexibility to work in shifts, including weekends and holidays.

Key Skills:

Customer service excellence Multitasking and time management Problem-solving and conflict resolution Tech-savvy and adaptable to systems Team collaboration
Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹30,000.00 per month

Work Location: In person