Job Description

Guest Relations & Service Excellence

Warmly welcome all guests with a professional demeanor, ensuring a personalized experience for expatriates, corporate executives, and senior-level management. Handle check-in/check-out efficiently while maintaining accuracy and discretion. Anticipate guest needs and preferences, offering tailored services (transportation, meeting facilities, dining options, local experiences). Manage VIP arrivals/departures with special attention to protocol and courtesy. Resolve guest complaints promptly and diplomatically, ensuring complete satisfaction.

Communication & Coordination

Act as the primary point of contact for guests, ensuring seamless communication across departments (housekeeping, F&B, concierge, and security). Maintain close coordination with the concierge for travel, tours, and transportation arrangements. Communicate effectively with management about recurring guest requirements, preferences, or issues.

Operational Excellence

Accurately manage reservations, room allocations, and billing procedures in the PMS (Property Management System). Ensure proper documentation and adherence to check-in/check-out protocols, including international guest requirements. Handle calls, emails, and guest queries promptly with professionalism and clarity. Ensure compliance with hotel policies, safety, and security standards.

Professionalism & Discretion

Maintain strict confidentiality when dealing with senior executives and expatriate guests. Display cultural sensitivity and awareness to cater to an international clientele. Adhere to grooming standards and maintain a polished, professional appearance at all times.

Upselling & Revenue Contribution

Promote hotel services (restaurants, spa, banquets, transportation, memberships) with a subtle and guest-focused approach. Assist in achieving front office sales targets through room upgrades, late check-out fees, and other services.

Administration & Reporting

Maintain accurate guest records and prepare reports for management. Monitor guest feedback and contribute suggestions for service improvements. Support in training new associates and maintaining team performance standards.
Job Type: Full-time

Pay: ₹20,000.00 per month

Language:

ENGLISH (Required) Telugu (Preferred)
Work Location: In person