Job Description

Key Areas of Accountability: ₹ Greet, register, and assign rooms to guests. Issue room key and familiarize guests with the services the hotel has to offer.
Answer and handle all incoming telephone calls efficiently and accurately according to standards.
Make and confirm reservations according to L'Auberge Carmel standards and utilize rooms merchandising techniques.
Act as key communication link. Responsible for clear and effective communications between co-workers, management and other departments.
Act as a Bell person in greeting guest and assisting guest in the Bell person's absence or if the bell person is otherwise occupied.
Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
Make restaurant, transportation, or entertainment reservations, and arrange for other guest requests.
Post charges such as room, massage, or telephone, to guest folios.
Collect payment and make change for guests.
Perform a daily bucket check ensuring all in-house guest information is up to date and accurate.
Follow security and safety standards at all times.
Keep familiar with current codes for Market Segments and Sources, current rates, packages, and promotions.
Responsible for following key control procedures according to set standards.
Adhere to and promotes the Relais and Chateaux Mission Statement/Objectives.
Adhere to and promote the Mirabel Hotel and Restaurant Group Service standards. Front Desk Agent
Perform a daily cashiering audit and balance shift cashiering transactions.
Perform preliminary night audit and DOR during day end shift.
Demonstrates loyalty and trustworthiness to the entire Mirabel Hotel and Restaurant Group. *Promote and maintain good working relationships with your Mirabel group counterparts. Other essential job duties and responsibilities: ₹ Attend all mandatory staff meetings and training sessions.
Is familiar with and complies with the Drug Free Work Place Policy.
Stamp, sort, stuff and/or distribute incoming and outgoing mail and messages as necessary.
Maintain and ensure front desk and lobby area are neat, organized and appealing and presentable to guests.
Maintain and ensure lobby bathrooms are neat clean and stocked with paper and towels.
Complete daily filing tasks.
Transmit and receive telephone messages.
Complete daily tracking reports.
Maintain sufficient working supplies at front desk.
Communicate with other area hotels and guest liaisons (Visitor's Center, Travel Agents) regarding daily promotions.
Assist in training new/other employees.
Provide assistance to other departments as requested or needed.
Provide ongoing support and assistance to bell staff.
Complete special projects as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: ₹13,000.00 - ₹16,000.00 per month

Benefits:

Food provided
Schedule:

Day shift Morning shift Night shift Rotational shift
Language:

Hindi (Required) English (Required)
Work Location: In person

Expected Start Date: 01/08/2025