Job Description

Key Areas of Accountability: ? Greet, register, and assign rooms to guests. Issue room key and familiarize guests with the services the hotel has to offer. ? Answer and handle all incoming telephone calls efficiently and accurately according to standards. ? Make and confirm reservations according to L'Auberge Carmel standards and utilize rooms merchandising techniques. ? Act as key communication link. Responsible for clear and effective communications between co-workers, management and other departments. ? Act as a Bell person in greeting guest and assisting guest in the Bell person's absence or if the bell person is otherwise occupied. ? Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. ? Make restaurant, transportation, or entertainment reservations, and arrange for other guest requests. ? Post charges such as room, massage, or telephone, to guest folios. ? Collect payment and make change for guests. ? Perform a daily bucket check ensuring all in-house guest information is up to date and accurate. ? Follow security and safety standards at all times. ? Keep familiar with current codes for Market Segments and Sources, current rates, packages, and promotions. ? Responsible for following key control procedures according to set standards. ? Adhere to and promotes the Relais and Chateaux Mission Statement/Objectives. ? Adhere to and promote the Mirabel Hotel and Restaurant Group Service standards. Front Desk Agent ? Perform a daily cashiering audit and balance shift cashiering transactions. ? Perform preliminary night audit and DOR during day end shift. ? Demonstrates loyalty and trustworthiness to the entire Mirabel Hotel and Restaurant Group. *Promote and maintain good working relationships with your Mirabel group counterparts. Other essential job duties and responsibilities: ? Attend all mandatory staff meetings and training sessions. ? Is familiar with and complies with the Drug Free Work Place Policy. ? Stamp, sort, stuff and/or distribute incoming and outgoing mail and messages as necessary. ? Maintain and ensure front desk and lobby area are neat, organized and appealing and presentable to guests. ? Maintain and ensure lobby bathrooms are neat clean and stocked with paper and towels. ? Complete daily filing tasks. ? Transmit and receive telephone messages. ? Complete daily tracking reports. ? Maintain sufficient working supplies at front desk. ? Communicate with other area hotels and guest liaisons (Visitor's Center, Travel Agents) regarding daily promotions. ? Assist in training new/other employees. ? Provide assistance to other departments as requested or needed. ? Provide ongoing support and assistance to bell staff. ? Complete special projects as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: ?13,000.00 - ?16,000.00 per month

Benefits:

Food provided
Schedule:

Day shift Morning shift Night shift Rotational shift
Language:

Hindi (Required) English (Required)
Work Location: In person

Expected Start Date: 01/08/2025