Job Description

We are looking for a Front Office Associate who will ensure an outstanding guest experience--from greeting guests to managing check-ins/check-outs, handling reservations, and coordinating with internal teams like Housekeeping and Concierge. Your hospitality education and hands-on year in the field equip you to deliver polished, professional service.

Key responsibilities:

Greet and welcome guests

with a warm, professional demeanor

Process check-ins and check-outs

: verify reservations, assign rooms, issue/reissue keys, activate/deactivate cards

Manage reservations

: handle new, modified, and canceled bookings via phone, email, or in person

Handle payments

: accept cash, cards, checks, vouchers; balance the cash drawer at shift start and end

Maintain records

: complete guest logs, shift reports, occupancy and financial records via PMS hospitalityinsights.ehl

Answer phones and inquiries

: operate switchboard, field calls, messages, guest requests, and resolve basic issues

Coordinate with departments

: liaise with housekeeping and maintenance to ensure room readiness and resolve guest issues

Provide guest information

: share details about amenities, local attractions, services, and transport options

Monitor safety and security

: manage key control, follow emergency procedures, and report incidents

Qualifications:

12th pass Localite (Siliguri location) Experienced candidate (0-1 yrs)

Freshers

can apply (must have hotel management course) Good communication skills Knowledge of eZee absolute Flexible for night shifts
Job Type: Full-time

Pay: ?8,000.00 - ?10,000.00 per month

Benefits:

Food provided Paid time off Provident Fund
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person