Job Description

Telth Healthcare is a forward-thinking healthcare organization committed to transforming community health and improving access to quality care through innovative solutions and collaborative teamwork. We value integrity, excellence and professional growth.

About Role

Front office associate serves as the first point of contact and this role is responsible for managing vendor communications, scheduling virtual or in-person appointments, coordinating with internal staffs to ensure a smooth and professional experience. The receptionist plays a critical role in maintaining satisfaction and operational efficiency

Core Duties

Greet visitors and vendors in a polite, professional and compassionate manner. Manage front desk operations, ensuring a smooth and welcoming guest experience. Answer, screen, and route phone calls; respond to external inquiries and provide basic information about healthcare services. Schedule, confirm and reschedule the vendors and external parties appointments efficiently. Handle billing-related queries, receipts and collect payments if applicable. Maintain files, registers and electronic records as per the company standards. Ensure compliance with company policies, data privacy and regulations. Support administrative and clerical tasks as required. Address vendor concerns with empathy and escalate issues whenever necessary.

What do we need

Minimum 1-3 Years of experience is needed Educational background in Science related field is preferred Knowledge of medical procedures and healthcare system Proficiency in English and Hindi is preferred to communicate effectively (local regional language is an added advantage)
Job Type: Full-time

Benefits:

Flexible schedule
Work Location: In person