Hotel or Entity ibis Pune Hinjewadi Managed hotel City PUNE State West India Region/Country India All over the world and at very competitive rates, ibis hotels offer their guests awell-designed and fully-equipped bedroom, as well as all the services of a moderneconomy hotel: 24/7 staff service, snacks and drinks at any time and breakfastserved from 4 am to midday.Quality of service is central to ibis, which pays special attention to the comfort of bedrooms, cleanliness and all the services essential to true hospitality. The 15 Minute Satisfaction guarantee and our ISO 9001 certification reflect that commitment.As well as the knowledge that they can eat and drink whenever they please, ibis guests also know that with 20 restaurant and caf concepts, ibis offers an impressive range of varied and well-balanced food and beverage options.As the first hotel chain in the world to be awarded IS
Contract Job Level National under local employment status (or Foreigner already entitled to be recruited for this role) Job/National under local employment status (or Foreigner already entitled to be recruited for this role)
Level of Education Bachelor / Licence Areas of study Hospitality Professional experiences 1 to 2 years Languages essential English
Overview of duties
" Registers guest reservations
Welcomes guests and takes care of them from their arrival through to departure
Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
Helps meet the department's quantitative targets by carrying out sales initiatives"
"The level of responsibility may vary according to the employee's next target qualification
in the Players multicompetence development programme (Qualified, Expert or Leader)"
" Welcomes guests as soon as they arrive with great care and attention
Helps encourage customer loyalty by building friendly, personalised relationships
Ensures that administrative procedures never take priority over guest relations
Anticipates guests' needs and takes them into consideration
Handles any guest complaints and/or remarks; provides a response as soon as possible, respecting the Ibis 15-minute contract
Has an impeccable attitude which conveys the image of the brand and hotel "
Professional techniques / Production
" Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
Informs guests about any particular conditions or formalities during the stay, and about the services offered by the hotel
Handles phone calls
Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date
Prepares and serves snacks or breakfasts outside of the restaurant's opening hours."
Commercial / Sales
" Promotes the range of services offered by the hotel to increase sales
Applies and actively supports the hotel's pricing policy in order to increase REVPAR
Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs
Encourages synergy within the marketplace by applying the inter-hotel coordination policy. Advises guests on potential trips to other Accor."
Management and administration
" Respects the procedures concerning invoicing and cash operations
Manages the cash under his/her responsibility
May be asked to prepare and send reminder invoices to debtors
Prepares certain accountancy and statistical information for the Deputy or General Manager"
Hygiene / Personal safety / Environment
" Ensures that the workplace remains clean and tidy
Knows and applies the hotel's security regulations (in case of fire etc)
Ensures the safety of the people and property within the hotel
Education: Any Graduate
Functional Area: Accounting/Tax/Company Secretary/Audit