Job Description

Job Summary

We are seeking a detail-oriented and proactive Office Assistant to join our team. The ideal candidate will possess strong organisational skills and a solid background in administrative tasks. This role is essential in ensuring the smooth operation of our office, providing support to various departments, and maintaining an efficient workflow.

Duties

Greet guests warmly and assist with check-in and check-out procedures. Handle room reservations via phone, email, or booking systems. Provide information about the hotel, available rooms, rates, and amenities. Address guest complaints, requests, or issues promptly and professionally. Manage phone calls and direct them to appropriate departments. Maintain a clean, organized, and welcoming front desk area. Process payments and maintain accurate records of transactions. Coordinate with housekeeping, maintenance, and other departments for guest requests and room status updates. Maintain guest records and ensure data privacy and security. Uphold hotel policies, procedures, and service standards at all times.
Job Type: Full-time

Pay: ?12,700.00 - ?14,500.00 per month

Benefits:

Food provided
Application Question(s):

Software knowledge : IDS
Education:

Diploma (Preferred)
Experience:

Hospitality: 1 year (Preferred)
Work Location: In person