Job Description

A Front Office Associate's main responsibilities include greeting guests, managing check-ins and check-outs, handling reservations, and providing excellent customer service. They also manage phone calls and inquiries, maintain a tidy reception area, and assist with administrative tasks. Here's a more detailed breakdown: Guest Interaction & Customer Service:

Greeting and welcoming guests:

Being the first point of contact, they create a positive first impression by greeting guests warmly and professionally.
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Handling check-in and check-out:

Verifying reservations, processing payments, and issuing room keys efficiently.
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Answering inquiries and providing information:

Offering information about hotel amenities, local attractions, and services, according to .me.
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Managing guest complaints and concerns:

Listening to and resolving guest issues promptly and effectively, ensuring a positive experience.
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Administrative & Operational Tasks:

Managing reservations:

Handling bookings, cancellations, and modifications while maintaining accurate records.
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Handling phone calls and messages:

Answering incoming calls, taking messages, and directing calls to the appropriate staff or department.
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Maintaining the reception area:

Ensuring the reception area is clean, organized, and presentable at all times.
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Managing mail and deliveries:

Receiving, sorting, and distributing mail and packages.
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Assisting with administrative tasks:

Data entry, filing, and other general office duties.
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Coordinating with other departments:

Communicating with housekeeping, maintenance, and other departments to fulfill guest requests.
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Maintaining guest information:

Ensuring accurate and up-to-date records of guest information.
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Handling payments:

Processing payments, managing cash floats, and coordinating with accounting for financial reporting.
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Following safety and security procedures:

Maintaining visitor logs and ensuring the security of the reception area.
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Key Skills:

Excellent communication and interpersonal skills:

Essential for interacting with guests and colleagues.
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Strong organizational and multitasking abilities:

Required for managing various tasks and responsibilities.
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Proficiency in using hotel software and technology:

Crucial for managing reservations, guest information, and other administrative tasks.
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Problem-solving and conflict-resolution skills:

Needed for handling guest complaints and resolving issues.
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Professionalism and a customer-eccentric approach:

Important for creating a positive guest experience, according to
Job Type: Full-time

Pay: ₹8,086.00 - ₹12,612.43 per month

Benefits:

Food provided Provident Fund
Schedule:

Rotational shift
Supplemental Pay:

Yearly bonus
Work Location: In person