Front Office Associate
Year Mumbai, Maharashtra, India
Job Description
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Performing all check-in and check-out tasks Managing online and phone reservations Informing customers about payment methods and verifying their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Job Types: Full-time, Regular / Permanent, Fresher Benefits:
+91 9167707006
- Food provided
- Rotational shift
- Bachelor\'s (Preferred)
- Microsoft Office: 1 year (Preferred)
- total work: 1 year (Preferred)
- Hindi (Preferred)
- English (Preferred)
+91 9167707006
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Job Detail
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Job IdJD3053196
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear