Represents the to the throughout all stages of the guest's stay. Determinate's a guest's and identifies how long the guest will stay. Helps guests complete and then assigns rooms, accommodating special requests whenever possible.
Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and this information to the appropriate hotel personnel.
GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES:
1. guests and assigns rooms. Accommodates special requests whenever possible.
2. Assists in pre- and blocking of rooms for .
3. Thoroughly understand and adheres to proper , check- cashing, and cash handling policies and procedures.
4. Understands and room tracking.
5. Knows room locations, types of rooms available, and .
6. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
7. Uses techniques to sell rooms and to promote other services of the hotel.
8. Knows the location and types of available rooms as well as the activities and services of the property.
9. Coordinates room status updates with the department by notification housekeeping of all checkouts, late checkouts, , special requests, and rooms.
10. Possesses a working knowledge of the . Takes same day reservations and future reservations when necessary. Knows procedures.
11. Maintains guest storage, and maintains and supervises access to safe deposit boxes.
12. File room keys ( only for manual room key hotels)
13. Knows how to use equipment.
14. Process guest .
15. Performing related like to guest , raising paid out's, currency exchange,
16. Follows procedures for and closing safe deposit boxes used by guests.
17. Works closely with the in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
18. Uses proper telephone etiquette.
19. Performs cashiering tasks like / settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.
20. Uses proper mail, , and handling procedures and record details in the courier Mail Register.
21. Advise guest of any messages, mail, faxes, etc. received for them.
22. Inform guest of the room safe and key and room key procedures.
23. Issue parking passes/validate tickets.
24. Communicate services and of the hotel to guests.
25. Obtain proper identification for tax-exempt guests and attach the form to registration card.
26. Direct Bell Person to guest and transport their luggage to the room.
27. Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
28. Attends department meetings.
29. Reports any unusual occurrences or requests to the manager or assistant manager.
30. Knows all and emergency procedures, Is aware of prevention policies.
31. Maintains the cleanliness and neatness of the front desk area.
32. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
33. Advise guest of any messages, mail, faxes, etc. received for them.
PREREQUISITES:
Education:
High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests visits the hotel.
Experience:
Previous hotel-related experience desired.
Physical:
Requires fingering, grasping, writing, standing, sitting, , repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pound.
Job Type: Full-time
Pay: ₹10,000.00 - ₹13,000.00 per month
Benefits:
Food provided
Paid time off
Work Location: In person
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