Job Description

About The Fern Goregaon:

The Fern Goregaon is a 5-star ecotel hotel in Mumbai, offering an exceptional blend of modern luxury and eco-conscious hospitality. We are known for our commitment to green practices and world-class guest service. We are currently seeking an enthusiastic and service-driven Front Office GSA to join our team.

Job Summary:

The Front Office Guest Service Associate (GSA) is responsible for providing a warm welcome, efficient check-in/check-out services, handling guest queries, and ensuring a seamless and memorable experience throughout the guest's stay.

Key Responsibilities:

Greet all guests with a friendly and professional demeanor. Perform check-in and check-out procedures efficiently. Handle reservations, room assignments, and billing processes. Respond promptly to guest inquiries and resolve issues in a timely and courteous manner. Coordinate with housekeeping, concierge, and other departments to ensure guest satisfaction. Maintain proper records of guest activities and feedback. Ensure the lobby and reception area remain neat and presentable at all times. Uphold hotel standards, policies, and procedures. Promote the hotel's services and offers to guests.

Desired Candidate Profile:

Education: Graduate or Diploma in Hotel Management preferred. Experience: 1-2 years of experience in a front office role in a reputed hotel. Freshers with good communication skills and training in front office operations may also apply. Strong verbal and written communication skills. Knowledge of PMS (Property Management System) like IDS/Opera is an advantage. Good interpersonal and problem-solving skills. Willingness to work in shifts, including weekends and holidays. A passion for guest service and a courteous attitude.
Job Types: Full-time, Permanent, Fresher

Pay: ?15,000.00 - ?17,000.00 per month

Benefits:

Food provided Health insurance Paid sick time Paid time off Provident Fund
Schedule:

Day shift
Supplemental Pay:

Yearly bonus
Language:

Hindi (Preferred) English (Required)
Work Location: In person