Job Description

Job Title:

Front Office Associate (Male)

Department:

Front Office

Reporting To:

Front Office Manager / Duty Manager

Job Summary:

The Front Office Associate is responsible for providing efficient, courteous, and personalized service to guests at the front desk, ensuring smooth check-in and check-out operations, handling guest queries, and maintaining a professional image of the hotel at all times.

Key Responsibilities:

1. Guest Service & Operations:

Greet guests warmly upon arrival and assist with check-in and check-out procedures. Ensure all guest registrations are accurately completed as per hotel policy. Handle room assignments, key issuance, and payment settlements efficiently. Provide information about hotel facilities, services, and local attractions. Respond promptly to guest inquiries and resolve complaints courteously.

2. Communication & Coordination:

Coordinate with housekeeping and other departments for room status updates. Handle calls and emails in a professional manner. Maintain effective communication with team members and supervisors.

3. Cashiering & Records:

Handle cash, credit, and billing transactions accurately. Maintain shift reports, guest folios, and daily revenue summaries. Ensure all transactions comply with hotel financial policies.

4. Grooming & Conduct:

Maintain a high standard of personal appearance and grooming. Display a polite, professional, and positive attitude at all times. Follow hotel safety, security, and hygiene protocols.

Qualifications & Skills:

1-2 years of experience in Front Office or Guest Relations
Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

Food provided
Work Location: In person