Job Description

Job Title:

Front Office Associate

Location:

Lago Leisure Resort & Spa, Cherai Beach, Ernakulam,Kerala

Department:

Front Office

Reports To:

Front Office Manager / Duty Manager

Job Summary:

The Front Office Associate is the face of Lago Leisure Resort & Spa. This role is responsible for providing a warm welcome to guests, handling check-in and check-out procedures, managing reservations, attending to guest inquiries, and ensuring an exceptional stay experience.

Key Responsibilities:

Greet and welcome guests with a friendly and professional attitude Handle check-in and check-out procedures smoothly and efficiently Manage reservations through phone, email, and online booking platforms Coordinate with housekeeping and other departments to ensure room readiness Respond to guest queries and resolve complaints or issues promptly Maintain up-to-date knowledge of resort facilities, services, and promotions Handle cash and billing procedures with accuracy and accountability Maintain the front desk area in a clean and organized manner Coordinate transportation and local tour bookings if requested by guests Ensure guest feedback is collected and reported to the management Maintain accurate records of guest preferences, special requests, and VIPs Follow all resort policies, SOPs, and safety protocols

Qualifications & Skills Required:

Degree/Diploma in Hotel Management or related field preferred Minimum 1-2 years of front office experience in a hotel/resort setting Proficient in MS Office and hotel PMS software (e.g., IDS, Opera, etc.) Excellent communication and interpersonal skills Good command of English; knowledge of other languages(Tamil, Malayalam) is a plus Customer-service focused with a problem-solving attitude Presentable, courteous, and well-groomed Willingness to work in shifts, including weekends and holidays

Working Hours:

Rotational shifts (Morning, Afternoon, Night) 6-day work week (as per resort policy)

Benefits:

Accommodation and meals Uniform and grooming standards support Employee engagement and wellness programs Performance incentives
Website:www.lagoleisure.com

Job Types: Full-time, Permanent

Pay: ₹8,086.00 - ₹15,000.00 per month

Schedule:

Day shift Morning shift Night shift Rotational shift
Supplemental Pay:

Performance bonus
Work Location: In person