Job Description

Location:

[18th June Road, Panaji-Goa]

Department:

Front Office / Reception

Reports To:

Front Office Manager / Admin Head

Job Summary:

The Front Office Associate is the first point of contact for guests and visitors, responsible for delivering exceptional customer service, handling check-ins and check-outs (for hospitality), answering queries, and managing front desk operations efficiently and professionally.

Key Responsibilities:

Greet guests, clients, and visitors warmly and professionally. Manage check-in/check-out processes (for hotels/resorts). Answer phone calls, respond to emails, and handle inquiries. Maintain a neat and organized front desk area. Schedule appointments or reservations as required. Coordinate with housekeeping, concierge, and other departments. Maintain daily logs, visitor records, and front desk documentation. Handle guest complaints or escalate issues when necessary. Process payments and maintain accurate billing records (if applicable). Provide general administrative support to the team.

Qualifications & Skills:

Minimum HSC or Bachelor's degree in Hospitality or a related field. Prior experience in a front desk, receptionist, or customer service role is preferred. Excellent communication and interpersonal skills. Professional appearance and a positive attitude. Knowledge of MS Office and front desk systems (e.g., WINHMS for Hotel Fidalgo). Ability to multitask and stay calm under pressure. Willingness to work flexible hours, including weekends and holidays (if required).

Work Environment:

Fast-paced, guest-focused environment. Standing for extended periods may be required. Uniform/dress code adherence as per company policy.
Job Types: Full-time, Permanent

Pay: ?16,000.00 - ?18,000.00 per month

Benefits:

Food provided Health insurance Paid sick time Provident Fund
Schedule:

Morning shift Night shift Rotational shift
Supplemental Pay:

Yearly bonus
Ability to commute/relocate:

Panaji, Goa: Reliably commute or planning to relocate before starting work (Preferred)
Willingness to travel:

25% (Preferred)
Work Location: In person