Front Office Executive / Guest Relations Executive
Location:
Munroe Island, Kollam (Lake n River - An SKB Resort)
Job Type:
Full-Time
About Us
Lake n River - An SKB Resort is a premium nature escape located at Munroe Island with three-side water frontage. We offer unique hospitality experiences with canoeing, kayaking, backwater activities, private events, and signature packages. We are looking for a motivated
Front Office Executive / Guest Relations Executive
to join our team.
Job Responsibilities
Front Office & Check-in / Check-out
Handle smooth
Check-in and Check-out procedures
Coordinate with housekeeping & operations team for arrivals/departures
Manage front desk area and ensure professional guest handling
Reservations Handling
Attend calls, emails, and WhatsApp inquiries related to bookings
Update reservation sheet/software accurately
Upsell packages, activities, and special offers
Maintain communication with guests before arrival
Guest Relations (GRE)
Welcome guests and provide resort information
Handle guest requests & feedback professionally
Maintain high guest satisfaction and ensure memorable experiences
Resolve any guest concerns politely and efficiently
Requirements
Good communication skills in
English & Malayalam
Pleasant personality & guest-first mindset
Basic computer knowledge (Email, Excel, WhatsApp Business, etc.)
Ability to work under pressure and multitask
Hospitality experience preferred (but freshers with good attitude may apply)
Job Types: Permanent, Fresher
Pay: ?10,000.00 - ?12,000.00 per month
Work Location: In person
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