Job Description

Job Title:

Front Office Associate

Department:

Front Office

Reports To:

Front Office Supervisor / Front Office Manager

Location:

Fragrant Nature Resort, Kollam

Job Type:

Full-Time

Job Summary:

The Front Office Associate is the first point of contact for guests and plays a key role in delivering excellent customer service. They are responsible for handling check-ins, check-outs, reservations, guest queries, and ensuring smooth day-to-day front office operations.

Key Responsibilities:

Greet guests warmly upon arrival and provide a seamless check-in/check-out experience. Manage reservations via phone, email, and online booking platforms. Assign rooms and issue room keys. Handle guest requests and complaints with professionalism and efficiency. Coordinate with housekeeping and other departments for smooth operations. Maintain accurate guest records and update information in the PMS (Property Management System). Handle payments, billing, and maintain cash register balance. Ensure the lobby and front desk area are clean and presentable at all times. Provide information about hotel facilities, services, local attractions, and transportation. Maintain confidentiality of guest information and hotel data.
Job Type: Full-time

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

Food provided Provident Fund
Schedule:

Rotational shift
Work Location: In person