Job Description

Job Summary

The Front Office Associate is responsible for delivering exceptional guest service by managing check-in and check-out procedures, handling guest inquiries, and ensuring a smooth front desk operation. This role serves as the first point of contact for guests and plays a key role in creating a positive guest experience.

Key Responsibilities

Greet guests warmly and assist with check-in and check-out procedures Handle room reservations, cancellations, and modifications Operate the Property Management System (PMS) accurately Respond to guest inquiries, requests, and complaints professionally Coordinate with housekeeping and other departments to ensure room readiness Maintain guest records and update information in the system Handle cash, billing, invoicing, and payment transactions Ensure accurate night audit support when assigned Promote hotel services, facilities, and upsell rooms when possible Maintain a clean, organized, and professional front desk area Follow hotel policies, safety, and security procedures at all times
Requirements & Qualifications

Education

Diploma or Degree in Hotel Management or Hospitality (preferred)

Experience

Minimum 1 year of experience in a hotel front office role

Skills & Competencies

Excellent communication and interpersonal skills

Strong guest service orientation

Professional grooming and positive attitude

Problem-solving and multitasking abilities

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person