Job Description

About Us:

Gokulam Grand Trivandrum is a premier five-star business hotel located in the heart of the city, offering world-class hospitality with a blend of traditional charm and modern luxury. We pride ourselves on delivering exceptional guest experiences in a professional and elegant environment.

Job Summary:

We are seeking a warm, well-groomed, and customer-focused

Front Office Assistant

to join our dynamic front office team. The ideal candidate will have a minimum of 2 years of experience in front office operations in the hospitality industry, with a strong emphasis on guest service and communication skills.

Key Responsibilities:

Welcome and greet guests with warmth and professionalism Efficiently handle check-in and check-out procedures Manage guest reservations, room assignments, and billing Handle guest inquiries, requests, and complaints promptly and effectively Coordinate with other departments to ensure seamless guest experiences Maintain a clean and organized front desk area Maintain accurate records and ensure proper documentation Provide concierge services including travel assistance and local information Uphold the hotel's standards in guest service and grooming

Qualifications & Requirements:

Minimum 2 years of experience in front office operations, preferably in a 4 or 5-star hotel Bachelor's degree/diploma in Hotel Management or related field (preferred) Proficiency in hotel management software (Preferring IDS software) Excellent communication skills in English; knowledge of additional languages is a plus Pleasing personality with strong interpersonal and guest-handling skills Ability to work in shifts, including weekends and holidays Strong attention to detail and a commitment to excellence

What We Offer:

Competitive salary package Opportunity to work with a reputed luxury hotel brand Professional growth and training opportunities Employee benefits including meals, uniform, and other perks
Job Types: Full-time, Permanent

Pay: ₹180,000.00 - ₹228,000.00 per year

Benefits:

Flexible schedule Food provided Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person