Job Description

About LeadIAS Academy

LeadIAS Academy is a premier UPSC and Civil Services coaching institution, committed to academic excellence, student success, and professional service standards. We are looking for a dynamic

Front Office Associate

who will be the first point of contact for students, parents, and visitors.

Role Summary

The Front Office Associate will be responsible for managing front desk operations, handling student and parent interactions, supporting admissions and enquiries, and ensuring a warm, professional, and efficient front office experience.

Key Responsibilities

Act as the

first point of contact

for students, parents, and visitors. Handle walk-in, phone, and online enquiries related to courses, admissions, and schedules. Provide accurate information about UPSC programs, batches, fee structures, and facilities. Support the

admissions and counselling team

with follow-ups and documentation. Maintain front office records, enquiry registers, and basic MIS reports. Coordinate with academic, counselling, and operations teams for smooth daily functioning. Ensure a

professional, courteous, and student-friendly environment

at all times. Manage appointment scheduling and assist in crowd management during peak hours. Handle basic sales conversations and guide prospective students appropriately.

Eligibility & Preferences

Age:

22 - 32 years

Gender Preference:

Female

Education:

Graduate (any discipline)

Experience:

Front office / reception experience preferred Hospitality industry experience (hotel, airline, customer service) is highly desirable Sales or admissions counselling exposure is an added advantage

UPSC background

(aspirant / prior coaching exposure) will be given

high priority

Key Skills & Competencies

Excellent

verbal and written communication skills

Strong

grasping ability

and willingness to learn academic processes Energetic, prompt, and proactive approach to work Polite, well-presented, and service-oriented attitude Ability to handle students and parents with empathy and professionalism Basic computer proficiency (MS Excel, Google Sheets, CRM/ERP tools preferred)
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Paid sick time Paid time off
Work Location: In person