Job Description

Job Responsibilities:

Greet guests and visitors with a warm and courteous attitude Handle check-ins and check-outs efficiently using property management systems Answer phone calls, emails, and respond to guest queries promptly and professionally Manage reservations, cancellations, and room assignments Coordinate with housekeeping and other departments to ensure guest satisfaction Handle billing and payment processing accurately Maintain front desk operations and ensure a clean, organized reception area Address customer concerns and resolve issues in a timely manner

Requirements:

Previous experience in a front desk or customer service role preferred Strong communication and interpersonal skills Professional appearance and demeanor Proficiency in using computer systems (knowledge of PMS like Opera/Fidelio is a plus) Ability to multitask and remain calm under pressure High school diploma or equivalent; hospitality degree/certification is a plus Flexibility to work in shifts, including weekends and holidays
Job Types: Full-time, Permanent

Pay: ₹8,617.56 - ₹23,201.58 per month

Work Location: In person