Job Description

Job Summary

Front office

Associate may be called upon to perform routine clerical and administrative

jobs

, such as sorting mail, filing, entering data, and signing for packages. At places such as

hotels

,

front office

execs may total bills for guests and process payment by running a credit card or verifying a check.

Guest services and interaction:

Greeting and check-in/check-out:

Welcome guests, manage the check-in and check-out processes efficiently, and assign rooms.

Reservations:

Handle all room bookings, changes, and cancellations via phone or online systems.

Information hub:

Answer guest questions about hotel amenities, services, and local attractions.

Complaint resolution:

Address and resolve guest issues and complaints in a professional and timely manner.

Guest relations:

Handle special requests, promote hotel services and loyalty programs, and ensure guest satisfaction throughout their stay.

Payment processing:

Handle all payment transactions accurately, including posting charges, collecting payments, and settling bills.

Experience required in Hotel Industry

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Food provided Health insurance Paid sick time Provident Fund
Ability to commute/relocate:

Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Front Office: 1 year (Preferred)
Work Location: In person