Job Description

Key Responsibilities:

Welcome guest upon their arrival and assign rooms. Manage phone calls, emails, and other forms of communication effectively. Respond to guest complaints in a timely and professional manner. Co-ordinate with our housekeeping staff to ensure all rooms are clean and tidy and fully furnished to accommodate guests needs. Follow up with guests during their stay and ensure there are no issues or complaints and their expectations have been met. Deal with guest concerns or complaints , to include follow up in person. Assist in all front desk operations to include but not limited to guest service and check-in & check-out, room inventory and availability , guest service standards and initiatives, product quality , marketing initiatives , system use and management. Handle inquiries and resolve any issues with tact and efficiency.

Requirements:

Proven experience in a similar role is preferred. Strong communication and interpersonal skills. Proficiency in MS Office and basic computer skills. Exceptional organizational abilities with attention to detail. A friendly, customer-focused attitude.
Job Types: Full-time, Permanent, Fresher

Pay: ₹13,000.00 - ₹17,000.00 per month

Benefits:

Food provided Health insurance Accommodation provided
Schedule:

Rotational shift
Education:

High School / Diploma (Preferred) A degree or diploma in hotel management is a plus.
Experience:

Microsoft Office: total work: Fresher
Language:

Kannada (Preferred) English (Preferred) Kannada (Preferred)
Work Location: In person

Expected Start Date: 20/04/2025

Job Types: Full-time, Permanent, Fresher, Internship

Pay: ₹13,000.00 - ₹17,000.00 per month

Benefits:

Food provided Health insurance
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person